Orders
View all-
There is something missing from my order
In the event that you’ve received your order and you find an item is missing, we may have removed the item due to being out of stock. In this instance,...
There is something missing from my order
In the event that you’ve received your order and you find an item is missing, we may have removed the item due to being out of stock. In this instance,...
-
I’ve received a faulty item
In the unlikely event you have received a defective item, please contact us immediately with the following information: Your order number Which item is damaged A description Photographic evidence Unless proof of...
I’ve received a faulty item
In the unlikely event you have received a defective item, please contact us immediately with the following information: Your order number Which item is damaged A description Photographic evidence Unless proof of...
Shipping & Delivery
View all-
Customs & Import Charges
You may be susceptible to customs charges in certain areas which will be charged upon the parcel reaching the destination country. As the recipient, you are liable for all import...
Customs & Import Charges
You may be susceptible to customs charges in certain areas which will be charged upon the parcel reaching the destination country. As the recipient, you are liable for all import...
-
Shipping Options – North & South America
There are a number of options for delivery in Europe. Please see here options and pricing.
Shipping Options – North & South America
There are a number of options for delivery in Europe. Please see here options and pricing.
Returns
View all-
Have you received my return yet?
Once your return has been processed, we will let you know via email. If you’ve tracked your return as reaching our warehouse but haven’t yet received an email, don’t be...
Have you received my return yet?
Once your return has been processed, we will let you know via email. If you’ve tracked your return as reaching our warehouse but haven’t yet received an email, don’t be...
-
I’m an international customer, how do I make a ...
Follow these steps: Contact our customer support team with your order number to receive your returns instructions (We recommend using a tracked economy service) Send the items back with your order confirmation...
I’m an international customer, how do I make a ...
Follow these steps: Contact our customer support team with your order number to receive your returns instructions (We recommend using a tracked economy service) Send the items back with your order confirmation...
Payments & Discounts
View all-
My discount code isn’t working
Please ensure you’re entering the discount code in the box titled ‘Discount Code’ then hit ‘Apply Discount’. It must be entered in the same format you have received it in....
My discount code isn’t working
Please ensure you’re entering the discount code in the box titled ‘Discount Code’ then hit ‘Apply Discount’. It must be entered in the same format you have received it in....
-
This item was on sale previously, can I get it ...
If a sale is on, we will clearly state when the sale is due to end. After the sale ends, the item may go back to it’s original price, in...
This item was on sale previously, can I get it ...
If a sale is on, we will clearly state when the sale is due to end. After the sale ends, the item may go back to it’s original price, in...
Account
View all-
Sponsorships
If you are interested in joining the OBEN family – please contact our team here to discuss further.
Sponsorships
If you are interested in joining the OBEN family – please contact our team here to discuss further.
-
I need to update my address
When you’ve logged into your account, you’ll be straight on to your account dashboard. At the bottom of your page, you’ll see the option to ‘Manage Addresses’, click on this...
I need to update my address
When you’ve logged into your account, you’ll be straight on to your account dashboard. At the bottom of your page, you’ll see the option to ‘Manage Addresses’, click on this...
OBEN Membership
-
OBEN Membership
OBEN Membership is a loyalty platform that allows members to unlock rewards and experiences. Split across tiers, members are rewarded the more they spend How it works Create your OBEN...
OBEN Membership
OBEN Membership is a loyalty platform that allows members to unlock rewards and experiences. Split across tiers, members are rewarded the more they spend How it works Create your OBEN...